Returns & Refunds
Every Vespera Bar piece is inspected and packed with care before it leaves our studio. If something isn’t right, we keep returns simple and transparent.
30-Day Returns
You may return espresso systems, kettles, grinders, scales, glassware, and accessories within 30 days of delivery, provided they are unused and in their original packaging with all included accessories.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, email a photo and your order number to concierge@vesperabar.com within 30 days of delivery. We will send a replacement or issue a full refund at no cost to you, including any return shipping.
Change-of-Mind Returns
For returns that are not due to damage, a defect, or our error, return shipping is the customer’s responsibility. Please contact our Barista Concierge at concierge@vesperabar.com before sending anything back so we can provide return instructions.
Refunds
Once your return is received and inspected, your refund is issued to the original payment method within 5–10 business days.
Warranty
We do not offer a separate manufacturer warranty, and manufacturer warranty claims are not available. Damage or defects present on arrival are covered by the replacement and refund terms above.
How to Start a Return
Email concierge@vesperabar.com with your order number (and a photo for damaged or defective items). We reply within one business day.